It can sometimes be difficult to fill appointments which are cancelled at the last minute or if someone fails to turn up.

To discourage this, we have a policy to charge the full fee if the cancellation occurs within 24 hours of the time of the consultation.

Please do however get in contact with the Practice as soon as possible to discuss any urgent cancellations.

Fees are payable on the day of consultation. We accept all major debit and credit cards.

Insurances:
The Practice is recognised by a wide number of internal insurance policies but not UK based insurers. Where the patient’s fees will be met by a recognised private medical insurance; it is the patient’s responsibility to secure a refund under the terms of their insurance or a preauthorisation code for direct cover for their appointment at Pixie and Sera.

Patients are advised to carefully check the terms of their insurance and verify with their insurer if their treatment will be covered. In all circumstances patients are responsible for the payment of their treatment.

GP Consultations:
New Patient Consultation £310
Comprehensive consultations from £295
Extended consultations (1hr, 1.5hr, 2 hr) from £440
Follow Up Consultation £220
Telephone/ Video Consultation (registered patients only) £220
Medicals from £799
Vaccination Appointment £120
Referral Letter / Administration £55
Repeat Prescription £48
Medical Acupuncture (in addition to consultation) £100

Pathology fees for the analysis of any tests, swabs, or other samples are not included in the cost of consultation. Prices are available on request at the Practice. The costs of these tests vary depending on what is being tested. Patients are advised to ask the doctor at the time of consultation as to the likely cost of any tests being performed.

Health Checks, Assessments and Health Screens
Please enquire directly with the practice for our full health screen packages. You can also view our packages HERE

Trucheck Intelli

Early detection Cancer check £1500
Trucheck is a blood test that can detect up to 70 solid tumours which account for 81% of all cancer cases and 84% of all cancer related deaths in Europe. The test has a 96% accuracy in determining the tissue or organ of origin in positive cases. Trucheck detects cancers irrespective of the extent of the disease, thus even early-stage cancers are reliably observe. You can contact us directly to discuss this or learn more by going to the Datar Genetics website:

The practice also offer routine appointments for:

Womens’ Health Services
Family Planning including:
IUD / IUS – Coil insertions and removals
Nexplanon (implant) contraceptive device
Perimenopause and Menopause care

Mens Health services
Consultations to discuss mens’ health, andropause, sexual health, erectile dysfunction in addition to our routine consultations.

Sexual Health services
Please enquire with the office directly. We provide a full range or remote and in house sexual health testing.

Nutrition and Weight Management
Consultations to discuss your nutrition, metabolic and lifestyle questions. We are also licensed to discuss weight management interventions such as Ozempic and Wegovy.

Medical Aesthetics:
Anti-aging injectables: including BOTOX®

BOTOX® is a prescription-only medicine so it is subject to strict regulation. Your consultation will be booked with a Doctor, who will discuss whether treatment with
BOTOX® could be suitable for you.

Single Treatments From:
1 area £310
2 areas £380
3 areas £410
Lip and dermal filler from £450
- Lips
- Cheeks
- Contouring
Single Profhilo® treatment prices from £250

If you would like to benefit from the specialist and dedicated care we offer, you are welcome to join our Practice.

We will always do our best to accommodate new patients, but of course we also want to maintain the highest standards of care for our existing patients.

If you would like to register with the practice, please do contact us to discuss any of your queries.

You can also complete our new patient registration form:
https://questionnaire.semble.io/18543dfcd87c767820bd2d53a204628b16bb3eb4

Our Locations:

Pixie and Sera
1st floor
5 Devonshire Place
London W1G 6HL

Pixie and Sera
Flat 4 North
25 Wimpole Street
London W1G 8GL

Contact Details:
office@pixieandsera.com
0207 616 7773

We will endeavour to process your application quickly and will be in touch soon. You can also contact us to book in your first appointment. Thank you.

Your information, what you need to know

This privacy notice explains why we collect information about you, how that information will be used, how we keep it safe and confidential and what your rights are in relation to this.

Why we collect information about you

Health care professionals who provide you with care are required by law to maintain records about your health and any treatment or care you have received. These records help to provide you with the best possible healthcare and help us to protect your safety.

We collect and hold data for the purpose of providing healthcare services to our patients and running our organisation which includes monitoring the quality of care that we provide. In carrying out this role we will collect information about you which helps us respond to your queries or secure specialist services. We will keep your information in written form and/or in digital form.

Our Commitment to Data Privacy and Confidentiality Issues

As a GP practice, all of our GPs, staff and associated practitioners are committed to protecting your privacy and will only process data in accordance with the Data Protection Legislation. This includes the General Data Protection Regulation (EU) 2016/679 (GDPR) now known as the UK GDPR, the Data Protection Act (DPA) 2018, the Law Enforcement Directive (Directive (EU) 2016/680) (LED) and any applicable national Laws implementing them as amended from time to time. The legislation requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.
In addition, consideration will also be given to all applicable Law concerning privacy, confidentiality, the processing and sharing of personal data including the Human Rights Act 1998, the Health and Social Care Act 2012 as amended by the Health and Social Care (Safety and Quality) Act 2015, the common law duty of confidentiality and the Privacy and Electronic Communications (EC Directive) Regulations.

Data we collect about you

Records which this GP Practice will hold or share about you will include the following:

• Personal Data – means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
• Special Categories of Personal Data – this term describes personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.
• Confidential Patient Information – this term describes information or data relating to their health and other matters disclosed to another (e.g. patient to clinician) in circumstances where it is reasonable to expect that the information will be held in confidence. Including both information ‘given in confidence’ and ‘that which is owed a duty of confidence’.

Your right to opt out of data sharing and processing

You have a right to request that your personal and confidential information is not used beyond your own care and treatment and to have your objections considered’.

Right of Access to your information (Subject Access Request)

Under Data Protection Legislation everybody has the right have of access to, or request a copy of, information we hold that can identify them, this includes medical records. There are some safeguards regarding what patients will have access to and they may find information has been redacted or removed for the following reasons;

• It may be deemed to risk causing harm to the patient or others
• The information within the record may relate to third parties who are entitled to their confidentiality, or who have not given their permission for the information to be shared.

Patients do not need to give a reason to see their data. And requests can be made verbally or in writing. Although we may ask them to complete a form in order that we can ensure that they have the correct information required.
Where multiple copies of the same information is requested the surgery may charge a reasonable fee for the additional copies.
Patients will need to provide proof of identity to receive this information.

Data Protection Officer

Should you have any data protection questions or concerns, please contact our Data Protection Officer via the practice at: office@pixieandsera.com

Right to Complain

If you have concerns or are unhappy about any of our services, please contact the Practice Office.
For independent advice about data protection, privacy and data-sharing issues, you can contact:
The Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Phone: 0303 123 1113 Website: https://ico.org.uk/: Contact Us

Secure Emails

The Use of Secure email information can be found HERE

If you would like to view our Terms and Conditions, you are able to view them HERE

We take our duty to protect the confidentiality and security of personal information very seriously and we make every effort to ensure that patient confidentiality is maintained at all times by all members of staff.

All staff working in the surgery are subject to stringent confidentiality requirements and no information from your record will be released to third parties without your specific consent.

The surgery uses a sophisticated computer software, specially tailored to our needs. We now run a completely paperless data storage system. All appointments and consultations are processed electronically, and results and correspondence immediately scanned onto a patient’s file. This ensures the highest quality of data storage, retrieval and analysis for all members of the practice team. Such electronic notes are backed up daily and protected by changing passwords to ensure confidentiality in line with national guidelines.

Access to health records
You have the right to see and have access to your medical records and may request a copy of your records at any time, subject to a small administrative charge.

If you require access to your medical records please ask to speak to your GP, the Office Supervisor (patientservices@pixieandsera.com) or our reception team (office@pixieandsera.com) to make a subject access request.

Concerns
If you have any concerns regarding the confidentiality of your personal medical records, or you would like further information, please do not hesitate to discuss this with your GP or the Office directly.

The Pixie and Sera team can offer chaperones to patients undergoing intimate examinations.

Patients are also welcome to bring a friend or relative with them to consultations should they wish.

Should a patient be unhappy about any of the services or care that we have provided, a complaints procedure has been set up, ensuring all grievances are dealt with rapidly and efficiently for the benefit of all parties concerned.

Patients are welcome to contact the Office Supervisor or Complaints lead at any time to register a complaint or discuss any concerns that they have about their treatment. We will make every effort to resolve the complaint in an appropriate manner and to mutual satisfaction.

Patients who are unhappy with the outcome of an informal discussion, or would like their complaint investigated more fully, can make a formal written complaint to the Clinic. We will acknowledge receipt of the complaint within 3 working days.
Complaints about clinical matters will be investigated by the Partners, and where relevant, any other visiting practitioner with practising privileges who may be connected with the complaint.

Administrative complaints will normally be investigated by the Office Supervisor
or Complaints Lead. Every effort will be made to complete these investigations within one week. After a thorough investigation, a meeting will then be arranged where the matter can be discussed openly, recorded and hopefully resolved.
A full response in writing, setting out the conclusion of the investigation and any action, is to be made within 20 working days of receipt of the complaint.

Further information and a full copy of the complaints procedure can be obtained here:

Our Complaints Leaflet

At Pixie and Sera we are committed to delivering excellent service and providing and
maintaining a safe, clean and infection free environment for our patients, staff and visitors.

The practice takes all the necessary steps to reduce the risk of healthcare-associated
infections, other infectious diseases, injury and contamination to staff and patients.

• We have Designated Infection Prevention and Control Leads who also oversee the appropriate cleaning of the practice environment and equipment.
• We perform infection prevention audits, risk assessments and have regular cleaning and maintenance inspections to ensure that the highest infection prevention and control standards are maintained.
• We provide all members of staff with proper training to ensure everyone working at the Clinic understands the need to work to prevent and control infections during their daily work

If you have any concerns regarding the cleanliness of infection control of the surgery please contact the Office Supervisor or one of our Partners.

Managing Equality and Diversity at Pixie and Sera is a core value of the organisation which aims to recognise and value people as individuals for moral, social and business reasons. The clinic aims to promote a working environment that:

• Is free from unfair discrimination in all processes and procedures relating to
  recruitment, selection, training, promotion and employment
• Recognises the talents and resources which staff members, as individuals, bring to
  the organisation.
• Fulfils its social and legal obligations and responsibilities to its staff.
• Ensures no patient/service user, employee or prospective employee is discriminated against.
• Addresses equality and diversity issues strategically

Please let the clinic know if you require assistance or require any disabled access. There is a ramp outside the building that can be used. There is also a lift that is accessible and wheelchairs available should this be required.

Please do also let the Practice know directly if you require extra time, or require any
additional services to prevent and avoid any barriers in accessing health care.

The practice is registered with the Care Quality Commission as an independent private clinic. The CQC is responsible for inspecting all independent healthcare establishments routinely to ensure the safety and well-being of patients through an examination of the processes and procedures in practice.

Patients can contact the CQC should they wish to seek independent advice regarding any aspect of their healthcare with the practice. The CQC can also provide patients with a copy of the most recent inspection report about the practice. This is also available on their website and can also be requested by contacting the Office Supervisor directly on patientservices@pixieandsera.com

All documentation from Pixie and Sera is available in multiple formats. We can offer:

• Hard Copies of any documents
• Email versions
• Hard copy large Prints
• Audio Versions
• BLS video Versions

If you do require any of the above formats, please contact the office directly and a member of the team will be happy to assist you with this.