Out of Hours Contact Details

Most problems outside of office hours can be managed by telephone or email advice,a visit to a pharmacy or a consultation with our out of hours visiting doctors service.
Please see below for our out of hours arrangements.


On occasion there is no time to wait or waste.

So when should you dial 999 or divert to the nearest NHS Accident and Emergency department?

The following list,although the not exhaustive, indicates situations where treatment is immediately necessary and a GP consultation is not appropriate.

  • Loss of consciousness
  • Acute confusion
  • Seizure
  • Persistent chest pain
  • Difficulty breathing
  • Severe burns or scalds
  • Severe allergic reactions
  • Severe bleeding

Prompt action is required in these scenarios as any delay many make a patient less suitable or less responsive to potentially life saving treatment.

If in doubt, it is always best to err on side of caution rather than attempt to contact a healthcare professional in a situation that may be time critical.

Out of hours GP Service

Our out of ours cover is provided by Doctorcall, a well established private out of hours service providing on call medical care to our registered patients.

If you require a GP outside of office hours please phone Doctorcall on the telephone number listed below.They are on call on behalf of our practice and will endeavour to advise and assist you with regards to your medical condition.

They will provide us with a detailed report of any services your require.


Telephone: 03442 579510

Private Accident and Emergency

If you wish to avail of private urgent care services we recommend Casualty First. This is a 7 day a week service based at The Hospital of St John and St Elizabeth NW8.

It offers fast track access to experienced Accident and Emergency doctors and consultants where necessary.It is open daily between 8am and 8pm and patients can self refer.



If you wish to access the NHS please phone NHS 111 who can direct you to the best and most appropriate service available in your area.They can also offer free telephone advice. You can also self refer to any NHS accident and Emergency or Minor Injuries Unit.

Telephone 111

Urgent GP Appointment

If you require an urgent appointment with Dr Pixie or Dr Sera the next working day please email office@pixieandsera.com.

Alternatively you can phone, text or Whatsapp the clinic mobile on 07495847070