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Karen joined us as our Practice Manager at Pixie and Sera in August 2020. Karen brings with her a wealth of knowledge in the running of private practices having done this for many years. With Karen’s leadership, management and organisation skills, she has been invaluable with improving the practice. With a positive and can do attitude, Karen is driving the practice forward with her new ideas and creativity.

Matt joined our team in June 2018 after working within The London Clinic for a number of years. Matt has built up strong relationships with our allied consultants throughout The London Clinic, he is our “go to” man if a specialist appointment needs to be found for our patients. With Matt’s creative mind, he is instrumental in developing our social media and website pages. Matt is a great asset to our team where his attention to detail and determination are evident in the tasks he carries out.

Laura has recently joined our team as our patient concierge. Her previous roles have given her a great knowledge in private health care with a focus on customer relations. Laura is very keen on fitness and teaches Zumba and Yoga in her spare time.

Stephen joined our practice having worked in the Harley Street area for the past 9 years. Stephen is no stranger to working within Private Practice. His previous employment saw him undertake a vast range of patient facing responsibilities. Stephen is used to working in a busy practice and is a valuable member of our team. With a personable and energetic persona. Stephen comes with vast experience in the medical sector and is always happy to help where he can.

Airida has recently joined our practice as our front of house receptionist. Having spent many years working in healthcare, Airida is no stranger to dealing with all aspects of patient care. Airida has keen outside interests in photography and loves hiking.

Agustina has become part of the furniture here at Pixie and Sera. Although she started off as front of house staff, now her main work focus is on accounts and billing. Through her networking and tenacity in dealing with insurance companies she aims to make the billing process as user friendly as possible. Her academic background is in finance, so she is best placed to deal with any of your financial queries. Agustina is well known around the London clinic, having worked in various departments over the years. She is a fluent Spanish speaker and is chief patient liaison officer for our Spanish visitors who fall ill.